This section provides helpful tips on troubleshooting billing problems, and addresses several frequently asked questions.
If the information on the Billing Summary looks too high or too low, consider the following:
Is the Management Fee Setting you are using set to bill in advance or arrears?
Did you overwrite existing fee data when generating the Billing Summary report? If so, this would have wiped out any charges, credits, adjustments, etc. you made with the New Billing icon.
Have certain accounts or securities been excluded from billing?
Has an ongoing discount been applied to a client?
If you are billing at the Client Aggregate level, check the Client Settings Assignments page on the Settings Assignments window. Is the correct Management Fee Setting being used?
If you are billing at the individual account level, check the Account Settings Assignments page on the Settings Assignment window. Is the correct Management Fee Setting being used for the account?
Are the fees for an account being allocated to another account?
Billing calculations in Morningstar Office are normally run on a monthly or quarterly schedule. New accounts are not automatically billed as soon as they appear in the system, but rather at the end (or start) of a billing cycle, depending on whether you bill in arrears or advance. If you use proration as part of your management fee setting, these mid-cycle entries are accounted for either at the end of the current billing period (in the case of billing in arrears), or at the beginning of the next billing cycle (when billing in advance).
However, if you bill in advance and do not prorate, it is possible to generate a Billing Summary right away for a new client who just joined your practice. Click 
here for more information on billing new clients in advance.
Check the Management Fee Setting window for the management fee setting in question. Is the correct disclosure selected in the Billing Disclosure drop-down field?