Contact Us

From time to time, you may need to contact us—to renew your subscription, to learn more about the data, to get help with a technical problem, or to report a bug.

If you can’t find your answer in this Help system, there are a number of ways to reach us.

Product Support

Contact Product Support with questions about the use and interpretation of Morningstar’s data, questions about using the product, or help with solving a technical problem. Please also report any issues you encounter to Product Support.

Monday - Friday: 8:00am – 5:00pm CT

E-mail: Use the Send us feedback button located throughout the Morningstar Office program or e-mail us directly at

Phone: 866-215-2503

Customer Success Managers

Contact your Customer Success Manager for extended one-on-one training on new user orientation, process improvement, and sharing product best practices.

Monday - Friday: 9:00am – 5:00pm CT

Phone Directory

Back Office Services

Contact Back Office Services to discuss your current contract. If you are not yet a customer of Back Office Services, please contact your Customer Success Manager for information on how to get started.

BOS Relations Department

Monday - Friday: 9:00am – 6:00pm EST

Phone: 312 384-3714

Fax: 301 533-2052


Product Sales

Contact Product Sales to place an order, renew your subscription, request a catalog, pay an invoice with a credit card, or ask questions about other available products.

Monday - Friday: 9:00am – 5:00pm CT

Phone: 800-886-9324

Outside the U.S. call 312-696-6000